Customers sharing their JLG Experience from our Indianapolis and Fort Wayne, IN locations.
Great Service & Great Support
This customer loved how her sales rep continually remembers his name.
Meet All Our Needs
A woman describes how JLG had everything she was looking for.
Doesn't Leave a Mess
Customers glad that the only mess she has to pick up after is her kids.
How Was Your Experience?
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Made Stronger By Our Customers
Serving our returning customers for over 60 years.
Jack Laurie provide incredible service. The entire project was handled quickly and with the highest degree of professionalism. We were impressed by the carpet to choose from and the installers were the best. We will be back when we plan our next flooring project!
Tim helped us find the right flooring, style, and color for our exercise room. The guys installed the flooring were on time, asked questions to make sure the installation was done how we had planned, got the work done in a good time, and cleaned up after they were finished. We will use Jack Laurie to do our tile work on our bathroom remodel in March!
Just wanted to let you know how pleased we are with the way our shower turned out. The tile looks beautiful and we were very impressed with our workers. Spencer Pier takes pride in his work and he and Tyler work well together. We hope that they will be available when we have our second bathroom done. We have been very impressed with Jack Laurie and Company and it seems everyone who has helped us has been very pleasant and most helpful.
We recently replaced the original carpeting in a home office, master bedroom and closet with carpeting recommended by Tim Dixon. He has been our "go-to" for many years: previously through Charter Place, and then with Jack Laurie! When we bought our Villa in 2012, most of the white carpeting had to go, and a beautiful hard wood flooring went down. We then modernized the kitchen followed by entry and 1 1/2 bathroom floors, and then a complete remodel of the master bathroom for some health conditions. The workmen have always been friendly, careful and well trained, and we've always been pleased with the results. Tim's artistic sense of color and quality of products, as well as helping us get the best for the dollar has always been right on! We would recommend him to any and everyone. Tim has also gone above and beyond by coming back to assist with the little extras that often crop up with any house project. And we've gained a dear friend through the years!
We have done significant business with Jack Laurie since moving to a new home five years ago. We chose Laurie because of Tim Dixon, whose work we were very familiar with. He has proven over the years to be knowledgeable, gifted in his sense of color, products and design. I have recommended him and your company on several occasions. I have complete and total trust in his proposals, recommendations, suggestions, the craftsmen who do the work and the products your company represents.
I am highly satisfied with how my bathroom shower wall & tile floor remodel was done by Joey Y. and Spencer P. I would totally recommend others get in contact with them when you are in need and want quality work done. :)
The salesperson listened to what my wife and I wanted, was patient with us when we changed directions, and was mindful of our budget. She offered many helpful ideas, and was easy to work with. Both the bathroom and the kitchen projects went very well, and we are pleased with the outcome.
Katie and Dan are the most professional, can share their expertise for you to make an educated decision and get the job done right the first time! It is a true pleasure to do buisness with them for their attention to detail makes the experience very pleasant!
I love the carpeting. I have told at least 12 people already how wonderful the Jack Laurie Group is. I am 100% satisfied with everything.
We love our splash backing and the carpet is beautiful. My wife is going to call Margaret again soon to arrange for some more work. The work was so well done, we hardly noticed that there were other people in the house. One of our daughters is coming with her family tomorrow and since her room was one of the "re-carpeted rooms" we are anticipating her response.
The carpet installers just left. The carpet looks amazing! It was the perfect color choice to complement no only the vinyl flooring but my wall colors as well! So very pleased!
We LOVE the bathroom! It's beautiful! Even our plumber commented on how nice it looks. The pattern is perfect! Great job! We will be in touch when we have our budget ready for the living room.
Our sales consultant was kind, patient, and prompt in follow-up. It was evident that the concern was for what was in our best interest. The showroom was welcoming, warm and client/shopping friendly. All the consultants were very professional, helpful and hospitable. The installers were professional, friendly, conscientious and respectful of us and our property.
The new carpet looks good and the team did a very nice job with the entire project headed up by Myles. Thank you.
Tim Dixon was very helpful in explaining what floors would work best, what they would look like and helping us with financing. All of the workers who installed the flooring were amazing as well. They provided us with information every step of the way and gave us tips for keeping the flooring clean. We will definitely come to Jack Laurie for any future home improvements!
It has been about 2 months since we did this project but every time he looks at his wood he gets reminded about how well the whole process went from selection to installation. He mentioned how professional and skilled our hardwood crew was ( I think it was Moises but not sure) and he is just very appreciative of all our efforts.
Because of my wife's illness I was concerned about the mess and dust that might occur in replacing our kitchen vinyl tile floor. The work was completed, as contracted, in two days. Best of all, Jack Laurie's staff, did a superior installation job with absolutely no problems. I am pleased to recommend The Jack Laurie Group.
We have so appreciated your dedication to “go the extra mile” with your commitment to excel and to us as customers! In talking with you, we know that this is the way you personally “do business” and we want to say THANK YOU! For not just ourselves, but for ALL the customers you have.
We were grateful that our existing tile could be removed well in advance of our new tile installation since we were concerned that a previous plumbing leak might have comprised the integrity of the subfloor. This, in turn, had given us adequate time to get the sub-floor repaired if that was needed.
Additionally, Brent’s attention to detail with installing the Ditra board and tile was superb. We were just as impressed with how he reassembled all the trim molding and quarter round afterwards. Tim, your choice of tile and carpet and its overall price was paramount, too.
Relative to the carpet installation, we were especially pleased when Cindy was able to call me on Monday, August 4th, once she had learned of the appointment cancelation for Thursday, August 7th. This 3 days of additional notice allowed for us to paint all the trim molding in each of the girls’ bedrooms as well as paint the upstairs stairwell; otherwise, it would have been too troublesome and nerve-wracking in trying to paint these areas after the new carpet was installed. We were really grateful with the stairwell being scheduled for Friday morning since it allowed us to move all their bedroom furniture up the stairwell on the old carpet on Thursday evening.
Again, thanks to everyone from your JLG team for adding such a fine touch to our new home. This latest JLG addition makes our new home feel brand new.
This group of guys was fantastic! I could not appreciate more the detailed job that they did. Thank you so much.
Not only did they take pride in their workmanship, but were also pleasant, courteous, and accommodating. I enjoy just going into the new addition and gazing at the beautiful new floor! So thanks for your part of helping to bring our dream into reality.
We replaced the carpet in 2/3 of our home, deciding to go with a Karastan casual plush. The salespeople were most helpful at both the store and in coming into our home to measure and advise.
They did a fine job, we are pleased with its appearance! We wish to express our sincere thanks for your kindness in approving this replacement project. We are appreciative of Tim Dixon’s oversight of the work through completion.
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