Commercial Cleaning 101: Everything You Need to Know About How to Hire The Right Cleaners, What to Ask, and What to Expect

Commercial Cleaning 101: Everything You Need to Know About How to Hire The Right Cleaners, What to Ask, and What to Expect

Whether you own your own business, you’re a facilities manager, or you have a role where you’re in charge of the appearance of the building, finding and hiring a reputable cleaning service can be a daunting task.

You may have found yourself swooning over how much a commercial cleaning company says they’ll complete, the promises they say they’ll deliver on, but you find yourself stressed and unhappy when things aren’t completed how you expected them to be done.

In a recent study done by Florida State University, a dirty workplace can even have a long-term cognitive effect on your employees.

Cleanliness is important to the employees of your company but also to the customers and visitors that interact at your space every day.

So, how can you figure out what you need to know and ask when hiring a commercial cleaning company?

What are reasonable expectations when it comes to the jobs being performed?

A big piece of the puzzle is hiring a company that values and respects its employees. Many companies tout the products they use, the equipment they operate with, but at the end of the day, the people are what matters most when it comes to making sure a job is completed to your satisfaction.

Knowing the Right Questions to Ask When Hiring a Commercial Cleaning Company

Preparing to ask some of the right questions will help you make a better decision when it comes to hiring the right company. Below are some examples of questions you may want to consider asking.

  • How do you hire employees? Do you verify their work eligibility and screen them before hiring?
  • What does your company do to retain employees? Are their opportunities for growth?
  • Do you subcontract any part of your business?
  • Who will we be working directly with and is this the person that we should reach out to if we have any issues?
  • Do you have a system to handle complaints or do we reach out to someone in particular?
  • What exactly does our cleaning quote include and what doesn’t it include?

Make sure to work with a company that really focuses on its people and a company that allows for open and transparent communication with you to be able to resolve any issues you may have.

What Can You Expect From Your Commercial Cleaning Company?

When working with a cleaning company, it’s inevitable that you’ll have some questions and maybe even concerns. What’s important is that you have a direct contact to address these questions with, and that they’re able to clearly communicate the issues to the team that goes onsite for the cleaning.

Make sure that before cleaning begins, it’s clearly laid out what the expectations are for each service they’re hired for and ask about an ongoing cleaning maintenance plan.

In addition to commercial cleaning, many of the most reputable businesses offer additional services such as deep carpet cleaning, window cleaning, and more. While these aren’t typically part of a regular cleaning service, they can be added to an ongoing cleaning plan so that you’re able to keep your business pristine.

No matter what company you choose to work with, make sure they have a solid reputation in the industry, they’re insured, and that you’re able to clearly communicate your needs and concerns with them. If you’re interested in a free facilities cleaning assessment from us, or if you want to talk to a cleaning expert, make sure to reach out to us here.